We are seeking a dedicated and skilled Information Technology Service Desk Analyst to join our client's team. In this role, you will provide escalated support, work on assigned projects, and handle service requests and incidents through various channels, including in-person, phone, email, and the ServiceNow ticketing system. If you have the skills and abilities listed below, please reach out to learn more!
- On-Site
- Provide escalated support
- Work on projects as assigned
- Create, answer, analyze, and service requests and incidents via in-person, phone, email, or service desk ticketing system
- Utilize the service desk ticketing system, ServiceNow
- Give exceptional customer service to internal end users
- Create, update, and delete user accounts within VMware Horizon Admin
- Manage Service Desk ticketing system to evaluate all entries according to ITIL guidelines
- Monitor, review, and close all routine incidents promptly while ensuring accuracy
- Unlock and enable user accounts or reset passwords within Active Directory
- Assist member administrators and users with questions
- Strong customer service and problem-solving experience
- Ability to troubleshoot effectively, efficiently, and dependability
- Experience with VMware VDI, ServiceNow, and Active Directory is a bonus
